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Turf and tech battles will affect enterprise use of unified communications, new report finds

Widespread adoption of VoIP by enterprises will help drive the deployment of tightly integrated unified communicati...

April 13, 2006  

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Widespread adoption of VoIP by enterprises will help drive the deployment of tightly integrated unified communications services, but organizations will have to solve a wide range of interdepartmental and technology issues before reaching that next-gen service goal, according to the latest report published by Light Reading’s Enterprise VoIP Insider , a subscription research service from Light Reading Inc.

Unified Communications and VoIP: IT and Telecom Collide, contains a detailed accounting of the various components that make up unified communications, how unified communications is affected by enterprise deployment of VoIP, and how unified communications can be deployed by enterprises to improve information flow within the organization.

Key benefits of unified communications deployment are assessed, as are the main technology and business obstacles to full deployment.

The report analyzes the roles that Microsoft Corp. and IBM Corp. are playing as the main influencers in enterprise deployment of unified communications, and it assesses the competitive positioning of nine other leading technology vendors.

“While enterprise telecom and IT departments are working together more closely than ever, unified communications requires an even higher level of cooperation,” said Christine Hartman, research analyst for Light Reading’s Enterprise VoIP Insider and author of the report.

“Rather than simply using the same network resources, telecom and IT must be willing to share access to applications and databases.”

Turf issues aside, the transition to unified communications will not be easy, because unified communications touches so many systems, Hartman says.

“Given the need to lower barriers to entry in ways that invite experimentation, the move to unified communications cannot require forklift upgrades,” she explains.

“Solutions must incorporate existing components from a variety of cross-industry players, which means standards like Session Initiation Protocol (SIP) and SIP for IM and Presence Leveraging Extensions become extremely critical.”

Further information on the report is available at