Coventry Connections Inc., a holding company that provides services for seven taxi fleets in southern Ontario, has...
August 11, 2004
Coventry Connections Inc., a holding company that provides services for seven taxi fleets in southern Ontario, has selected Sprint Canada and Mobile Knowledge Corp. to implement an inter-city computerized taxi command and control system.
According to the company, this is the largest centralized taxi operations system implemented in Canada, and the first to operate across multiple cities.
Sprint Canada will provide toll free and frame relay data network services and Mobile Knowledge will provide its Cabmate system to power the centralized call centre.
The centre will allow Coventry to expand into new geographic markets, with lower operating costs than previously possible with traditional command and dispatch processes.
The Cabmate system allows all incoming calls to be managed through one centralized call centre.
Computerized dispatch and fleet control messages in the form of data and voice communications can be sent to the entire fleet or to specific cabs in a geographic area, over a wide area network provided by Sprint Canada.
Using the technology, central dispatch can track the position of each taxicab in the entire fleet at any given time.
“We’ve seen this model work with great success in the United Kingdom,” said Hanif Patni, CEO of Coventry.