Systems management appliance vendor KACE today released a new white paper that finds ITIL implementations can drive...
December 19, 2007
Systems management appliance vendor KACE today released a new white paper that finds ITIL implementations can drive as much IT and business value for medium enterprises as for larger enterprises.
Prepared by IT analyst firm Enterprise Management Associates (EMA), the paper, entitled “Is ITIL Right for the Mid-Market,” focuses on how ITIL processes can be leveraged by medium enterprises in order to improve IT service management (ITSM).
Despite the trend towards large enterprise implementations, EMA researchers found that ITIL is likely more valuable in medium enterprises than in larger ones.
A key reason for this is that mid-sized organizations have smaller IT staffs and also smaller budgets, and simply cannot always add resources to address IT problems.
ITIL best practices increase organizational leverage and effectiveness by making each employee more productive, and also by stabilizing the infrastructure through process checks and balances and eliminating chronic, recurring problems.
Further information on the white paper is available at www.kace.com.