IBM Corp. and Avaya Inc. today announced an agreement to integrate Avaya audio-based communication within IBM's ent...
July 27, 2005
IBM Corp. and Avaya Inc. today announced an agreement to integrate Avaya audio-based communication within IBM’s enterprise e-mail, Web conferencing and instant messaging offerings.
The integration will introduce “click-to-call” capabilities, enabling businesses using IBM Lotus Notes and Domino and IBM Lotus Sametime to instantly place a telephone call to an instant messaging or email contact while remaining in their inbox or instant messaging client.
By selecting multiple names, users will be able to “click-to-conference” for faster decision-making and problem solving.
IBM will also be integrating audio conferencing provided by Avaya Meeting Exchange with Lotus’ Web conferencing solutions, giving Web conference participants a visual indication of who is speaking and the ability to dial out to new participants, mute lines and control volume, among other capabilities.
“Businesses are asking for ways to leverage the value of audio integration within the context of the work they are doing, without having to replace their existing IT infrastructure,” said Steve Mills, senior vice president and group executive of IBM’s software division.