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Training for profit

Statistics show that companies that offer training to staff have a lower turnover than those who do not.

April 1, 2005  

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Our industry needs training and lots of it in order to understand the impact of convergence, to support our customers’ needs better and to increase the breadth of services and technologies we have to offer.

Every company owner and manager realizes the importance of training and will support having trained people on staff. As well, personnel development has a close tie to training and, in many cases, employees will be drawn to a company that supports training.

But often companies are reluctant to invest in such training for fear that once trained, an employee will leave the company. Then the company has to start all over again with a new staff member.

While that can be an issue, there are some things that a company should know and can implement to overcome those concerns.

Statistics show that companies offering training to staff have a lower turnover than companies not providing professional development.

Other research has found a link between training and productivity, demonstrating that companies investing more heavily in training are more successful and profitable. This holds true for all size firms.

Training agreements

Those statistics should provide some comfort to company owners and managers considering staff training. Also, many companies today are establishing “training agreements” with staff.

So, what is a training agreement?

A training agreement establishes and formalizes rules and conditions under which employees can take training. It identifies the company’s responsibilities in offering training and what kinds of training and reimbursements are included.

It also lists the employees’ responsibilities in requesting training and what they are expected to do with the training.

Lastly, such an agreement notes any conditions that would make an employee responsible for the training costs if he or she leaves the company.

The latter section can have a number of different options and elements, such as time frames, percentages, cold storage training, dollar values, etc.

For a sample of a training agreement, visit and click on training.

It is important to note that a training agreement must be reviewed with your human resources department and/or your legal teams to ensure you will not be putting yourself, your company, and your employees in an awkward situation.

It is never too late to implement a training agreement even if your staff members are seasoned veterans. Such a document will show that you value their knowledge and professional development.

The information transport systems (ITS) industry changes rapidly and constantly, so ITS professionals have very high technology needs.

To serve both its members and the industry, BICSI began offering design courses in 1988 and installation courses in 1996.

BICSI courses undergo rigorous development from the concept to the finished product. Today, BICSI provides more than 26 instructor-led courses on all aspects of the design and installation of information transport systems.

Three levels

These include distribution design, network transport systems, customer-owned outside plant design, wireless design, three levels of ITS installation training, optical fiber installation, testing, certifying, and troubleshooting copper and fiber, and access network design and installation. These courses are taught in hundreds of locations around the world.

BICSI also offers a number of Web-based training courses.

The folks in BICSI’s training department can answer questions and match you up with the right class. If you know a group of people in a certain location who need training, they can help you put together a course. E-mail or call them at the number below.

For a free copy of BICSI’s Educational Resource Catalog, or information about any BICSI courses, please call 800-242-7405 (toll free USA and Canada) or visit

Roman Dabrowski, RCDD, is the Canadian Director of BICSI and a Director of Product Management with Bell Canada. He can be reached via e-mail at