Avaya Inc. today announced new releases of its unified communication and contact center products, which deliver sel...
September 14, 2004
Avaya Inc. today announced new releases of its unified communication and contact center products, which deliver self-service functionalities across an organization through speech-enabled applications.
Avaya Unified Communication Center, which enables users to initiate conference calls and manage e-mails, voicemails and calendars using speech significantly extends its availability to a greater number of enterprise users.
Avaya Interactive Response, an automated self-service solution for enterprises of all sizes, broadens its international reach with speech-recognition capabilities for an expanded number of languages.
The company also introduced a new set of software development tools and interfaces to develop and customize branded speech applications for Avaya Interactive Response.
The new Avaya Speech Applications Builder lets developers rapidly and cost-effectively design speech automation services using open standards such as VoiceXML (VXML).