Allstream, formerly AT&T Canada, has renewed a two-year, $4 million agreement with WestJet Airlines of Calgary to p...
July 22, 2003
Allstream, formerly AT&T Canada, has renewed a two-year, $4 million agreement with WestJet Airlines of Calgary to provide a range of telecommunications services to the low-fare airline.
With this agreement, Allstream said it will maintain its position as the airline’s primary provider of data, Internet, local and long distance voice services to help WestJet leverage leading-edge technologies to manage all of its customer contact channels.
Services provided include their high speed data network, which offers a-fibre-optic broadband connection between WestJet’s head office, data centres, hangars and call centre facilities.
Allstream’s Internet services, including shared hosting for WestJet’s e-commerce operations, will encompass customized load balancing technology to ensure efficient communication volume routing for its rapidly growing web-based ticket sales operation.
Allstream will also provide all of WestJet’s toll-free services and support its call centre equipment, including advisory services by Allstream IT Services to maximize the effective use of technology at the Calgary call centre. Allstream has deployed Transfer Connect Service, allowing WestJet to efficiently transfer, and track calls to partner organizations that offer auto rental and accommodation to guests.
“Our relationship with WestJet spans three years, and we’re pleased to continue our successful strategic partnership and continue to meet their complex technology needs as they experience new growth opportunities,” said John MacDonald, president and chief operating officer, Allstream.
“As we’ve grown and added new cities to our route system, we required a communication system that could handle rapidly changing reservation volumes and a network that can reach all of our destinations and facilities,” said Donald Bell, senior vice president of customer service at WestJet.