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User dissatisfaction with slow rate of IT change in enterprises set to spiral: Gartner

More than 50% of users will be dissatisfied with the slow rate of IT change in their enterprises by 2013, up from 3...


July 9, 2008  


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More than 50% of users will be dissatisfied with the slow rate of IT change in their enterprises by 2013, up from 30% in 2008, according to Gartner Inc.

Gartner predicts the situation will worsen in the next five years as users’ willingness to use Web-based alternatives over and above what their IT organization directly provides continues to rise.

According to the research firm, user satisfaction is likely to further deteriorate as the “digital generation” constitutes a larger portion of the workforce and enterprises wait longer to invest in “softer” technologies, such as social software, because results are less tangible than more traditional process- or data-centered tools.