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Use of unified messaging technologies could double by 2009

TheInfoPro (TIP), an independent research network and supplier of market intelligence for the IT industry, today an...


July 11, 2007  


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TheInfoPro (TIP), an independent research network and supplier of market intelligence for the IT industry, today announced that over 60% of Fortune 1000 (F1000) and Midsize Enterprises (MSE) have unified messaging technologies in pilot/evaluation or in plan as increased productivity for mobile business users is becoming a top priority.

Currently, only 23% of enterprise organizations have unified messaging technologies in use, indicating a potential growth rate of more than double today’s adoption rate.

According to TIP’s Wave 3 Networking Study, which details technology adoption trends and timeframes, management techniques, and vendor performance data for the networking industry, more than 43% of F1000 and MSE organizations anticipate increased amounts of spending on these technologies.

The firm said this puts unified messaging in the top position on TIP’s Voice and Video Networking Technology Heat Index — which gauges the immediacy of user needs and planned spending for each technology — coming in ahead of technologies such as VoIP Hard Phones, Session Initiation Protocol (SIP), VOIP Softphones, and VoIP over Wireless LAN among others.

Vendors that are expected to benefit from this increased adoption are Cisco, Microsoft, Nortel, and Avaya, with Cisco and Microsoft being named as the lead and second in plan vendors.

Because it handles voice, fax, and regular text messages as objects in a single mailbox that a user can access either with a regular client or by any telephone, unified messaging creates time savings for the mobile user while reducing the administrative costs needed to manage the various messaging systems, said Bill Trussell, TIP’s managing director of networking research.