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Unified Communications key area of investment: Interactive Intelligence

Upwards of 87% of businesses are looking to invest in Unified Communications solutions in the near future despite f...


June 4, 2008  


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Upwards of 87% of businesses are looking to invest in Unified Communications solutions in the near future despite fears about spending due to the credit crunch.

A survey carried out for Interactive Intelligence by independent research firm Vanson Bourne recently revealed that only 13% of those questioned said they were not considering moving towards a Unified Communications solution.

VoIP was the most popular aspect of Unified Communications, with 80% of respondents citing it as a technology they were planning to invest in as part of their customer service solution.

In addition, 41% said they were interested in Interactive Voice Response, 31% in presence management and 30% in Session Initiated Protocol (SIP).

Interactive Intelligence is a provider of business communications software and services for contact centre automation and enterprise IP telephony.