Vancouver, British Columbia -- In a move to stay competitive, Vancouver's Telus has announced plans to cut 6,000 po...
July 17, 2002
Vancouver, British Columbia — In a move to stay competitive, Vancouver’s Telus has announced plans to cut 6,000 positions in its wireline business by the end of 2003. The reductions involve approximately 5,000 union jobs and 1,000 management positions.
In addition, the company says it will consolidate its 66 customer contact centres in 20 communities to 28 centres in nine communities. Although some of TELUS’ customer contact centres will be reduced in size, most will be closed and consolidated into specialized call centre campuses in Vancouver, Edmonton and Calgary by early next year.
The company will also consolidate various operational and administrative functions and close most retail stores throughout Alberta and British Columbia.
Thirty-three of the 40 TELUS stores in B.C. and Alberta will be closed by year-end, leaving a total of seven stores in Calgary, Edmonton, Burnaby, Victoria and Vancouver. Four of the remaining stores – Victoria (Hillside), Edmonton (Kingsway Mall), Calgary (Chinook Mall) and Vancouver (Robson Street) will be upgraded to become flagship stores. This initiative does not involve TELUS Mobility stores.
“Today’s announcements follow a thorough, eight-month review, auditing all business functions and processes, including benchmarking against best-in-class industry standards,” says Rob Cruickshank, TELUS executive VP, Operational Effectiveness and Efficiency.
The changes are being implemented immediately. Store closures and office consolidations will largely be completed by year-end, with other changes implemented over the next 12 months.