Sterling Commerce, a subsidiary of AT&T Inc., has announced that Hudson's Bay Company has purchased Sterli...
April 21, 2010
Sterling Commerce, a subsidiary of AT&T Inc., has announced that Hudson’s Bay Company has purchased Sterling Order Management to manage its order lifecycle and “empower” its 6,000 store employees.
The software is designed to help the company manage its big ticket items, such as furniture, large appliances and electronics, whose home delivery, warranty and post-sales service requirements make them more complex to handle.
“The furniture business involves an extremely complex transaction with finishing, delivery, warranty and after-sale considerations,” said Tom Schuetz, vice president of Information Technology at Hudson’s Bay Company.
Once installed, Hudson’s Bay Company’s store associates will be able to assist customers in placing orders within the store for home delivery from a store, warehouse or vendor drop-ship.
The software will also be used to schedule home delivery as well as collaborate with the home delivery providers.