September 12, 2016
Samsung Electronics Canada, Inc. today confirmed it has recalled the Note7 phone sold between August 19, 2016 through to September 1, 2016.
“Samsung continues to ensure that consumer safety remains our top priority,” said Paul Brannen, COO and executive vice president, mobile and enterprise solutions, Samsung Canada. “We are working with Health Canada and our carrier and retail partners to alert Note7 users of the issue. We are asking users to power down their Galaxy Note7s and exchange their devices through the Canadian Product Exchange.”
Samsung said it is taking “great care to provide customers with the support they need.” The company added in a release that it has identified the affected inventory and stopped sales and shipments of those devices. Customers who have Note7 sold between Aug. 19 through to Sept. 1 can replace their current device with a new device under the terms of the Canadian Product Exchange. New replacement devices will be issued to participants who have registered in the exchange program.
To register for a Note7 Exchange, owners should visit: CanadaNote7exchange.expertinquiry.com to initiate the Note7 product exchange. Consumers experiencing any issues with their online registration can call 1-800-517-3507 to resolve any other questions or concerns.