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Ricoh, IDC study examines cause of information gridlock


July 21, 2015  


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Organizations rarely lack information in this new world of work, but unfortunately, information is gridlocked and unavailable to drive business decisions on the fly, according to new research from Ricoh and IDC.

The two organizations today suggested six ways it might be gridlocked:

1.Lack of collaboration tools – Only one in four organizations (27%) supply collaboration tools to all employees, and only three in 10 (30%) provide Web conferencing to all employees, study findings revealed.

2. Weak mobile support – Virtually everyone carries a computer in the form of a smartphone or tablet, but many workers can’t leverage its power for business.

3. Silos – Though decried for decades, information silos still proliferate business, making it hard to see, compile and share valuable information across the company. For example, half of employees need to access six or more databases/repositories to do their jobs, but fewer than one in five employees (18%) can actually search across them.

4. Manual workflows –Only two in five organizations (41%) have automated most/all their workflows, and only one in four(24%) have seamlessly integrated workflows across department boundaries.

5. Overdependence on paper – Roughly half of businesses’ workflows are based in paper, jeopardizing speed, accuracy and enterprise visibility.

6. Intangibility – Nearly 40% of an organization’s information/institutional knowledge resides in filing cabinets or “employees’ heads.”

“We’re living in an exhilarating new world of work, but from a technology standpoint, many organizations seem stuck in the 1990s,” said Angele Boyd, a group vice president at IDC.

“This is the age of information mobility where it’s critical to instantly get the right information to the right people in the right form. Without the right technology applied to the right data and workflows, your information is flat-out gridlocked.”

According to IDC, information mobility is the ability to move information throughout an organization, regardless of whether that format is paper or digital. “It’s also the ability to transform that information – and to repurpose it or search for it – in any format. Ultimately, it means having access to the relevant data one needs anytime, anywhere in any form to drive better business outcomes.”

Several technologies have been documented to support an organization’s information mobility, according to IDC’s research for Ricoh, including strong mobile device enablement, enterprise search, self-service portals, business process management software, enterprise social networks (ESN), intelligent data capture, and print/scan support for cloud applications and mobile devices.


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