December 15, 2015
Quovim C3, a provider of contact centre software, multi-channel communications offerings and consulting services, has announced a new client implementation with Universitas, a provider of registered education savings plans (RESPs).
The Montreal-based company is implementing a hosted unified communications (UC) and contact center infrastructure. Based on Interactive Intelligence’s Customer Interaction Center (CIC) platform, it will streamline communications for the entire organization, including customer service agents (inbound calls) and administrative staff, the company said.
All hardware will be housed at a data centre and the entire infrastructure will be administered by the Quovim C3 team.
“As a non-profit organization managing over $1 billion in assets for some 360,000 subscribers and beneficiaries, offering the highest quality customer service is a top priority and essential to our operations,” said Pierre Girard, director of IT Operations with Universitas.