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New version of Fluke’s SuperAgent automates service level management

Fluke Networks Canada today announced an upgrade to its SuperAgent Application Performance Analyzer.


April 28, 2005  


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Fluke Networks Canada today announced an upgrade to its SuperAgent Application Performance Analyzer.

SuperAgent 6 tracks and measures end-user response time without desktop or server agents and allows organizations to separate response time into application, network and server delay components to ensure Service Level Agreement (SLA) compliance.

It also allows administrators to test and measure the impact of infrastructure changes such as upgrading a link, consolidating servers, or rolling out a new version of code on end-user response time.

The need for service level management is recognized throughout the industry. “Service level management (SLM) can be a big step in improving the quality of IT,” said Lisa Erickson-Harris, research director with Enterprise Management Associates.

“With the right tools, SLM can not only be used as a way for IT to demonstrate how business goals are being met, but also to justify the need for infrastructure investments to meet service quality commitments.”

Pricing starts at $54,946.