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New study examines ITIL implementation priorities

The IT Process Institute today released the results of a research study and benchmarking tool designed to help IT o...


September 18, 2007  


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The IT Process Institute today released the results of a research study and benchmarking tool designed to help IT organizations identify change, configuration and release practices that are shown to improve IT operating performance.

The firm says that many IT organizations turn to industry-recognized best practices frameworks such as ITIL to standardize key IT service management processes, however, according to ITPI’s findings, most organizations implement only a small subset of recommended practices based on the needs of their organization.

ITPI, an independent research organization that identifies practices proven to improve the performance of IT departments, surveyed 341organizations.

“While we confirmed several widely held beliefs about relevant priorities for IT organizations, our research also revealed a number of unexpected findings that will help IT organizations refocus their efforts on practices demonstrated to result in top performance,” said Kurt Milne, managing director of the ITPI.

Among the most notable findings of the ITPI study:

* Change Management is a starting point, but Release Management should be the destination. Rigorous practices for release build, testing androllback have broad impact on individual measures and overall performance. Change tracking and change oversight practices are necessary, but not sufficient on their own, to achieve performance improvement.

* Process discipline matters. With regard to change, configuration and release, there are no silver bullets. Building a process-focused culture and monitoring and responding to process exceptions is a more accurate predictor of top performance than many of the industry-recognized best practices in these areas.