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New research uncovers ‘convergence disconnect’ among many service providers

Subscriber management, controlling identity across multiple access networks and delivering sophisticated data servi...


November 28, 2007  


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Subscriber management, controlling identity across multiple access networks and delivering sophisticated data services number among the biggest convergence challenges facing service providers, according to a wide-ranging global report launched today.

The independent research, sponsored by Apertio, a provider of subscriber-centric networks for mobile, fixed and converged Communications Service Providers, questioned more than 70 global communication service providers on convergence issues.

The data consolidation report highlights a glaring disconnect between the demands of the market and the ability to effectively address these issues and remain competitive.

The entrance of a new breed of ISP, VoIP and Internet Provider competition was highlighted as the biggest challenge to delivering against corporate objectives through the next 12-24 months.

According to the research, this new competitive environment is providing the catalyst for service providers to attach more importance to the effective management of their subscribers’ data.

“This is highlighted as an important differentiator in the battle against customer churn and rapid new generation service delivery,” the report states.

Upwards of 76% of respondents said subscriber data management is the greatest convergence issue for their organization through the coming 12-24 months.