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New Cities Foundation unveils results of study on commuting and social networks

The New Cities Foundation this week unveiled the results of its Connected Commuting Task Force study, designed to help cities worldwide better understand how real-time social networking among commuters can enhance the overall commuting...


December 13, 2012  


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The New Cities Foundation this week unveiled the results of its Connected Commuting Task Force study, designed to help cities worldwide better understand how real-time social networking among commuters can enhance the overall commuting experience.

The project, the first of its kind, was conducted in San Jose, Calif., in partnership with Ericsson, the City of San Jose’s Department of Transportation, the University of California Centre for Information Technology Research in the Interest of Society (CITRIS) and two commuter applications, Waze and Roadify.

The Task Force conducted an analysis of commuter sentiment from data retrieved from over 15,000 user commentaries and concluded the following:

1. Connecting commuters improves the commute by allowing users to share or receive real-time information on traffic issues from an extended commuter community, offering commuters greater control of their commute and the opportunity to provide a valuable service to others.

2. The use of commuter sentiment analysis tools has the potential to help local transportation authorities define their priorities, planning, and investments by indicating routes that are particular points of frustration for commuters.

3. Connected car commuters tended to be happier than unconnected drivers as a result of being able to predict their commute conditions which resulted in less stress.

“Our vision for this study is to determine how real-time information sharing between commuters can influence the development of new technologies, policies and solutions that improve commuting in metropolitan areas everywhere,” said Naureen Kabir, director of the foundation’s Urban Lab.