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NetIQ survey finds tools designed to monitor QoS lacking in many VoIP installs

As Voice over Internet Protocol (VoIP) becomes a standard communications system for the global enterprise, industry...


January 30, 2008  


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As Voice over Internet Protocol (VoIP) becomes a standard communications system for the global enterprise, industry experts are actually seeing extensive delays around proof-of-concept deployments converting to production.

To help determine the causes of this hesitation, NetIQ, an Attachmate business, conducted a survey to measure customers’ adoption of VoIP, attitudes toward initial deployment and sentiments around ongoing management of enterprise VoIP implementations.

Comprising feedback from over 240 VoIP practitioners predominantly located in North America, the representative sample demonstrates a strong focus on the value of assessment and planning prior to deployment, the company says.

The results, however, indicate that a high number of VoIP implementations exclude monitoring and management tools designed to monitor Quality of Service (QoS).

Specifically, NetIQ says 46% of the respondents noted they are not considering any type of management or monitoring solution around the initial VoIP deployments, while 90% stated that the performance and availability is their top concern.

The company says this disparity indicates that while system performance is a priority, a large percentage of enterprises are not taking enough action to meet their stated objective.

“VoIP and VoIP applications have the potential to offer tremendous cost savings as well as increased user productivity, but must be closely managed in order to address the challenges that are associated with converged networks,” says Criss Scruggs, senior manager of product marketing at NetIQ.