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Mitel, VMware bring desktop virtualization to the contact centre

Mitel Corp. this week launched Contact Center Solution for VMware View, which the Ottawa firm says will enable contact centre managers to deploy and manage agents anywhere in the world, while empowering the centre to lower costs.


February 15, 2012  


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Mitel Corp. this week launched Contact Center Solution for VMware View, which the Ottawa firm says will enable contact centre managers to deploy and manage agents anywhere in the world, while empowering the centre to lower costs.

The offering provides contact centre agents with cloud-based access to contact centre functionality as well as a unified desktop and communications device.

It allows contact centre and communications applications to be deployed as a single unified offering in a virtual desktop environment, enabling IT departments to reduce costs, while also extending their desktop and mobile environment to anywhere an end-user has an Internet connection, Mitel said in a release

“For the contact centre manager, this can allow for greater flexibility when bringing on additional agents during times of peak capacity, while maintaining centralized control over each agent,” the company added.