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IBM, ING DIRECT Canada team up in mobile banking initiative

IBM Canada Ltd. recently announced that it is working with ING Direct Canada to deliver financial services designed to improve the bank’s online customer experience including simplified account access across mobile devices and social...


March 26, 2013  


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IBM Canada Ltd. recently announced that it is working with ING Direct Canada to deliver financial services designed to improve the bank’s online customer experience including simplified account access across mobile devices and social media channels, voice recognition, and security.

The software and services support ING DIRECT’s Orange Snapshot initiative, which the two organizations say are “designed to provide its clients greater control to manage their accounts within their increasingly mobile and social lifestyle.”

Orange Snapshot gives mobile consumers a complete and simplified view of all their accounts, as well as bill payment and e-mail money transfers, in two clicks.

“There is a seismic shift in what is happening in financial services,” said ING DIRECT Canada CIO Charaka Kithulegoda. “Mobile banking is changing not only how people bank, but also what they expect from their banks and, ultimately, whom they choose to bank with.”

Working with IBM, the bank’s clients can now securely access their ING DIRECT account information from within the Facebook social networking site and view their account balances, history and pending transactions as well as receive account notifications — real time messages automatically pushed to them within Facebook.