The Greater Toronto Airports Authority (GTAA) has signed a $130 million five-year agreement with IBM Canada Lt...
April 28, 2010
The Greater Toronto Airports Authority (GTAA) has signed a $130 million five-year agreement with IBM Canada Ltd., which it says is designed to increase efficiencies and lower fees for airlines.
As part of the agreement, air carriers and other airport tenants will receive IT services directly from IBM to support critical operations at kiosks, passenger and bag check-in counters, as well as aircraft gates.
The GTAA has responsibility for the operation and management of the Toronto Pearson International Airport, Canada’s busiest airport.
It is currently implementing ways to reduce costs to airlines with a goal to improve passenger experiences. Day-to-day support of airport technology will be transitioned from a mix of in-house and subcontractor service providers to IBM.
“This puts in place an innovative new model for delivering complex technology at Toronto Pearson,” said Gary Long, vice president and chief information officer for the GTAA.