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Frost & Sullivan report examines state of residential voice services in Canada

Research firm Frost & Sullivan has released a report entitled Canadian Residential Voice Services Market: Is Voice ...


May 2, 2007  


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Research firm Frost & Sullivan has released a report entitled Canadian Residential Voice Services Market: Is Voice Still the Killer, which provides an overview of key trends in the consumer voice services market along with a detailed revenue and demand analysis of various segments.

In addition, the study identifies the key market drivers and industry challenges and discusses current and emerging trends in wireline local voice, domestic LD voice, international LD voice services, residential VoIP services and converged wireline-wireless voice services.

“Voice communication is expected to remain an essential component of any consumer communication service package, although technology platforms and business models used to deliver them change with time.” it concludes.

Although phone services have been offered for over a century and fixed voice is not a nascent market like broadband Internet or wireless data applications, consumers in certain demographics will continue to favor landline phones as a result of their lifestyle and demographic characteristics.

Moreover, fixed access lines and wireline technologies offer cost and reliability advantages over emerging standards.

The research firm says this presents an opportunity for incumbent telcos to continue to garner a steady stream of revenues from traditional voice, which can then be invested to plan the eventual migration of these consumers to emerging voice service platforms.