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Systimax survey reveals downtime major concern for network managers

Systimax Solutions from CommScope recently announced the results of a global research survey conducted among 1,484 IT professionals from 45 countries including Canada.


March 1, 2007  


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Systimax Solutions from CommScope recently announced the results of a global research survey conducted among 1,484 IT professionals from 45 countries including Canada.

The report, entitled “Speed and Agility, Performance and Reliability: A Report on Global Enterprise Network Trends,” found that as more employees rely on the company network, the impact of downtime on productivity loss, and ultimately on corporate costs, becomes an increasingly serious issue.

It also discovered that users reported on average 1.9 hours of network downtime a month and found that companies that have deployed higher performance cabling tended to experience lower average downtime.

The survey demonstrated that most IT professionals suspect that downtime is an issue, said Fiona Nolan, global marketing director at Systimax.

“They probably have a sinking feeling that money is draining from the company bank account every time a server crashes or a service provision to a key user takes a week to fulfill. Well, we believe they’re right.

“That’s the bad news. But the good news is that the study also shows that professionals who are willing to invest in quality systems are better able to support the evolving networking needs of the company.”

The report revealed that the biggest challenge in most offices is how best to handle moves, adds and changes (MACs) and dealing with network monitoring and auditing issues. “Connectivity is a vital part of any facility, yet it can be the least effectively monitored and managed,” it concluded. “As organizations demand increased speeds, 24×7 availability and reliability, and high levels of accuracy from their data infrastructure systems, this has to change.”

The increasing rate of MACs showed that users are becoming more mobile in where and how they work, but the report also “alarmingly highlights the amount of assets, moved unofficially or mislaid, and also the amount of moves that are performed incorrectly and need rework.”

It also revealed that “more and more” IT professionals are planning to install copper-based Category 6A cabling, while Category 5e cabling is heading for obsolescence. It noted that participants expect Category 5e to drop from its current installed based of 53% to just under 9% of new installations.

Other findings included:

* Product quality is the single most important factor companies consider when making a cabling investment.

* From a network infra-structure perspective, IT managers need to know as much about what a cabling solution will do for them as about what it does. And technology for technology’s sake has taken a back seat to using (it) to enable business success.

* Network connections in every part of the organization must be constantly monitored and managed. With the environment constantly changing, it can be an uphill struggle to stay on top of the demands.

* Throughout the past five years there has been rapid growth in acceptance of laser optimized multimode fiber as an alternative to traditional multimode and singlemode fiber.

Respondents came from organizations with between 50 and 10,000+ network users in sectors ranging from education, finance, government and media.