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Partnership boosts access to government services

A partnership between the Ontario government and a consortium of companies led by BCE's Bell Canada has been formed to make what the parties call "anytime, anywhere access" to government services avai...


November 1, 2001  


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A partnership between the Ontario government and a consortium of companies led by BCE’s Bell Canada has been formed to make what the parties call “anytime, anywhere access” to government services available online, by telephone and over self-serve terminals.

Consumer and Business Services Minister Norm Sterling and Bell Ontario President Terry Mosey finalized the five-year contract at a signing ceremony in Toronto on September 4.

“This landmark contract signals the arrival of the government of the 21st century, bringing government services to consumers when, where, and how they want them,” said Sterling. “Our government is delivering on Blueprint and Throne Speech commitments to improve the government’s approach to service delivery with more electronic services and greater efficiencies.”

Bell Canada, BCE Emergis, CGI and KPMG Consulting will partner to design, build and operate electronic connections to provide around-the-clock access to government services. Service delivery will kick off in 2002 with 24 “often-used” services such as vehicle registrations and renewals.

The government will utilize the consortium’s existing networks and add services as needed. More than 300 multimedia terminals will be available in high traffic areas such as airports, bus and train stations, malls and hospitals. In communities not yet technologically equipped to handle these terminals, the consortium will work with selected community outreach centres to install computer terminals with Internet access.

“Protection of privacy is a key part of this contract,” said Sterling. “Bell will abide by a strict privacy standard. And, if people are uncomfortable with technology, they can still go to a government counter for service or use mail. It is their choice.”


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