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IP telephony gaining acceptance

IP telephony appears to be on the verge of a breakthrough, according to a new study published by Sage Research Inc. of Natick, MA, although significant risk factors to its deployment still exist.In a ...


December 1, 2001  


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IP telephony appears to be on the verge of a breakthrough, according to a new study published by Sage Research Inc. of Natick, MA, although significant risk factors to its deployment still exist.

In a new study called “Opportunities in IP Telephony: A Market Analysis,” 86 per cent of the U.S. organizations surveyed said they are in various stages of evaluating or deploying IP telephony. Yet, the study also highlights a number of factors that could deter these organizations from deploying IP telephony, including the perception that the technology lacks maturity and skepticism about the level of cost savings that can be realized.

The report says that organizations tend to keep their PBXs well after they have depreciated. More than half of the organizations surveyed have equipment that is at least five years old. Sage says this challenges the widely held assumption that demand for IP PBXs will occur when legacy equipment is depreciated.

The study also found that existing PBXs are underutilized. Nearly half of the organizations said they have significantly fewer telephones connected to their PBXs than the equipment accommodates. Sage says this overcapacity is independent of the age of the equipment.


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