With a focus on "exceeding customer demands through evolving technology", BICSI kicked off its recent Spring Conference program in Fort Worth, TX with a look at customer/vendor relationships and what ...
July 1, 2000
With a focus on “exceeding customer demands through evolving technology”, BICSI kicked off its recent Spring Conference program in Fort Worth, TX with a look at customer/vendor relationships and what structured cabling professionals can do to make these relationships successful.
“If you practice the golden rule [do unto others as you would have them to do unto you] to the letter in dealing with your customers, you stand to create more conflict than chemistry,” noted speaker and author Dr. Tony Alessandra, during his keynote address at the conference, held at the Fort Worth Convention Center from May 8-11.
Alessandra, who thinks we should focus more on what he calls “the platinum rule” (do unto others the way they want to be done unto), says there are tried and true ways of successfully dealing with customers, depending on their distinct personality styles (for more information, visit www.platinumrule.com),
He compared the vendor-customer relationship to a marriage, noting that “communication is key”, and noted that 25 per cent of customer satisfaction comes from what you do, while 75 per cent comes from how you do it.
That was sage advice for the close to 1,800 attendees (approximately 80 Canadians) who attended the international telecommunications event to keep abreast of the latest technology, services and business opportunities.
The three-day event brought discussion on a variety of topics — from Division 17 to training and education to testing issues. In addition, approximately 158 exhibitors were on hand to showcase their latest and greatest on the show floor.
BICSI’s Fall Conference — “Flexible Cabling Solutions for a Changing World” — will be held August 21-24 at the Opryland Hotel Convention Center in Nashville, TN.