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CRTC endorses telecommunications consumer agency

The Canadian Radio-television and Telecommunications Commission (CRTC) today reaffirmed its support for the Commissioner for Complaints for Telecommunications Services (CCTS), an agency that works to resolve disagreements between Canadians and...


January 26, 2011  


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The Canadian Radio-television and Telecommunications Commission (CRTC) today reaffirmed its support for the Commissioner for Complaints for Telecommunications Services (CCTS), an agency that works to resolve disagreements between Canadians and their service providers.

“Following an extensive review, we are satisfied that the CCTS is doing a good job of resolving complaints on behalf of consumers and small businesses,” said Leonard Katz, the CRTC’s Vice-Chairman of Telecommunications. “An independent agency like the CCTS is an essential intermediary in a market where competition is growing by the day and the majority of telecommunications services are no longer regulated.”

As part of its review, the Commission found that the CCTS’ governance structure and mandate remain appropriate, and extended the membership requirement for a period of five years.