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Business managers underrate IT’s strategic value despite shared priorities: Survey

A diagnosis of Canadian enterprises has found that many business managers overlook the role information technologie...


November 5, 2008  


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A diagnosis of Canadian enterprises has found that many business managers overlook the role information technologies can play in reducing costs, improving service and, ultimately, supporting business objectives.

The national survey by enterprise software company CA Canada found that while business and technology managers are relatively well aligned in their priorities, a lack of understanding between the groups has resulted in a disconnect that affects the overall health of the enterprise.

According to the 2008 CA Canada Business Service Management (BSM) Survey, both business and technology managers agree that the top IT priorities for the organization during the next 12 months are aligning IT with business priorities; controlling IT costs and improving service to end users.

However, few business managers agree with IT’s assessment of its own effectiveness.

The 2008 survey found that business managers consistently ranked IT’s effectiveness lower — sometimes by nearly half — than technology managers did in a number of areas.