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Avaya to hold online forum and global Web chat

Avaya Inc. has launched a new online forum to help organizations develop strategies for growing revenues in a rapid...


October 1, 2003  


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Avaya Inc. has launched a new online forum to help organizations develop strategies for growing revenues in a rapidly changing global environment.

This is the third in a series of Avaya online forums designed to help businesses use communications to reduce costs, increase security and grow revenues.

The new forum, now available online at www.businessrealities.com/press3, features includes insights from industry analyst Nick Lippis, A related live Web chat will be held at 11:00 a.m. (EST) on Oct. 16, allowing participants to ask questions and to benefit from the recommendations from industry experts.

Avaya says the forum is designed to help companies develop multi-pronged strategies for achieving a superior competitive advantage, even in a lackluster economy.

“To grow revenue, companies need to look no further than their communications system,” said Lippis, president of Lippis Consulting.

“It can help them make significant improvements in customer service and response times — resulting in increased revenue per customer, customer loyalty and market-share gains.”

In a recent survey of IT professionals, 40 per cent said that generating revenues was the primary focus of their business technology strategy — a 60 per cent increase over 2002.

During the forum, several organization s will share how they are using communications to grow revenue — including Grant Thornton, a global accounting firm; Chunghwa Telecom, the largest telecommunications company in Taiwan; and Dollar Rent A Car, a major provider of rental vehicles.


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