Connections +
News

Avaya SIP-based apps address ‘urgent business and customer service needs’

Avaya Inc. today launched the Avaya Notification Solution (ANS), a new Session Initiation Protocol (SIP)-based...


November 4, 2009  


Print this page

Avaya Inc. today launched the Avaya Notification Solution (ANS), a new Session Initiation Protocol (SIP)-based application that helps streamline communications for an urgent business or emergency situation.

 

When a critical event occurs, ANS can reach out to, inform, and get responses from the right people. For further collaboration, it will also bring the notified parties into a conference call.

 

According to Avaya, enabling processes with communications accelerates responsiveness and reduces communications breakdowns.

 

Meanwhile, Avaya Proactive Outreach for Financial Services adds new enhancements to help companies better manage a key segment of the loss and collections process – mortgage modifications.

 

By combining outbound contact and self service, it calls customers and uses voice automation to determine one’s eligibility for a mortgage modification. It can also pre-qualify customers, and inform customers where they are in the application process.