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Avaya releases new versions of IP telephony, messaging and contact centre software

Avaya Inc. today launched new versions of its IP telephony, messaging and contact center software at the VoiceCon c...


March 7, 2006  


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Avaya Inc. today launched new versions of its IP telephony, messaging and contact center software at the VoiceCon conference in Orlando.

New capabilities of the software releases — part of Avaya’s suite of IP-based MultiVantage Communications Applications — include:

* Greater business continuity of IP communications extends to large remote locations of up to 2,400 people. Also, during network failures, IP calls can remain preserved with full functionality, and call centre data can be retained and accurately reported.

* Expanded SIP Support: Avaya’s IP telephony and messaging software gain new SIP enhancements, such as expanded multi-vendor interoperability, including full SIP support of Cisco IP phones. Also, Avaya’s IP software now includes SIP without additional fees, and doubles the number of SIP sessions supported.

* “Hot Desking” Enterprise Mobility: Workers can move their personal office phone capabilities to another phone anywhere in a business for instant set up of a virtual workspace.

* Greater Security for Applications: Broadened encryption and authenticated call control of application enablement Services help developers create more secure, Web services-based applications.

“More businesses are implementing an IP-based intelligent communications environment in which open technologies supporting SIP and service oriented architectures will help companies sharpen their competitive edge,” said Michael Thurk, senior vice president and president of Avaya’s, Global Communications Solutions division.