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Avaya releases new communications applications that utilize automated speech

Avaya Inc. today announced new releases of its unified communication and contact center products, which deliver sel...


September 14, 2004  


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Avaya Inc. today announced new releases of its unified communication and contact center products, which deliver self-service functionalities across an organization through speech-enabled applications.

Avaya Unified Communication Center, which enables users to initiate conference calls and manage e-mails, voicemails and calendars using speech significantly extends its availability to a greater number of enterprise users.

Avaya Interactive Response, an automated self-service solution for enterprises of all sizes, broadens its international reach with speech-recognition capabilities for an expanded number of languages.

The company also introduced a new set of software development tools and interfaces to develop and customize branded speech applications for Avaya Interactive Response.

The new Avaya Speech Applications Builder lets developers rapidly and cost-effectively design speech automation services using open standards such as VoiceXML (VXML).