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Avaya announces new Microsoft initiative

Avaya Inc. today announced additions to its Unified Communications portfolio that it says makes it easier for Micro...


February 20, 2007  


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Avaya Inc. today announced additions to its Unified Communications portfolio that it says makes it easier for Microsoft users to communicate and collaborate from an application, location and device that works best for them.

The new package integrates Avayas telephony, conferencing and messaging applications with Microsoft Office Communicator, Microsoft Exchange, Office Outlook, Office Sharepoint, Internet Explorer and Microsoft Live Meeting applications and Windows Mobile 5.0.

“(This) allows Canadian businesses to consolidate communication systems, maximize functionality and worker effectiveness,” said Amir Hameed, director of applications sales at Avaya Canada.

As an example, with Avaya Communication Manager, users can click-to-call from inside Microsoft Office Communicator and applications with Smart Tags such as Office Outlook and Sharepoint.

Workers can see telephony presence status information of colleagues on their buddy lists, while IT managers can choose centralized server- or client-based implementation depending on the level of control and functionality required.

Users will also have video calling capability backed by Avaya call control so video calls can be put on hold, transferred or conferenced into multi-party calls.

“Canadian information workers typically use multiple communications technologies and devices for their communications needs,” said Bryan Rusche, product manager, Unified Communications at Microsoft Canada. “As a result, the experience tends to be disjointed and disruptive to individual productivity.”