Alcatel today announced that its Genesys subsidiary plans to acquire privately held VoiceGenie Technologies Inc. in...
April 5, 2006
Alcatel today announced that its Genesys subsidiary plans to acquire privately held VoiceGenie Technologies Inc. in an undisclosed cash transaction. The deal is expected to close in a few weeks.
Founded in 2000, VoiceGenie develops voice self service products with with a software platform based on Voice XML, an open standard used for developing self service applications by both enterprises and carriers.
Voice XML is an underlying technology that is classically used in contact centres for customer voice self-service; widely deployed by telecom providers to support multimedia services such as directory assistance, navigation direction and virtual receptionists; and increasingly applied to speech-enabled enterprise applications such as order status.
Headquartered in Toronto with a staff of 90, VoiceGenie’s customers include a number of application service providers including Verizon, AT&T, and Orange.
According to recent Garter/Dataquest estimates, the company is number two in market share position, while Genesys is number one.
Genesys says it expects to accelerate the trend away from legacy, proprietary IVRs (interactive voice response) to new Voice XML software standards and expand its offerings for service providers.
“The increased adoption of speech recognition provides a strong driver for companies to replace aging proprietary IVR systems with the standards-based voice portal systems,” Gartner analyst Drew Kraus wrote in a recent report.
“In addition, vendors announced end-of-life plans for their proprietary IVR systems, causing some companies to accelerate their plans to replace these systems.”