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Agilent offering allows troubleshooting access from one centralized site

Agilent Technologies Canada Inc. yesterday introduced its Network Troubleshooting Center (NTC), a system that allow...


February 11, 2003  


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Agilent Technologies Canada Inc. yesterday introduced its Network Troubleshooting Center (NTC), a system that allows service providers and enterprise network operators to test all major applications (voice, mobile, and data) for all critical LAN and WAN technologies, and offers real-time network troubleshooting capabilities.

According to the company, NTC dramatically improves fault isolation and resolution and cuts the time required to deploy new services by providing network engineers troubleshooting access from one centralized site, thereby increasing network availability and reducing operating costs.

“Troubleshooting today is difficult due to switched networks and performance benchmarks that focus on end-to-end services and applications rather than segment-by-segment technologies,” said Jeurgen Hansen, senior engineer at Deutsche Telekom’s IP Network Customer Care Center. “Engineers are also finding more problems in Layers 3-7. This makes it hard to isolate network faults, which are distributed by nature.

The NTC provides a combination of tactical information, with expert-level, at-a-glance checks of the entire WAN/LAN for remote troubleshooting of data, voice and mobile problems. The combination of tools can be used to examine the health of networks and resolve both the highest level application issues and the lowest level protocol problems. Overworked network engineers can tackle many problems at once rather than waste valuable time traveling to remote locations.

“Service providers and enterprises are working with smaller budgets and staffs and are under extreme pressure to reduce operating expenses and drive up average revenue per user," said Steve Witt, vice president and general manager of Agilent’s network systems test division. The NTC is designed to reduce mean-time-to-repair and increase the efficiency of network experts.”

Available now, the starting price is $19,500.


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